If you lived near me and shopped in the usual places, you’d have noticed that Nordstrom at the Village in Corte Madera, CA is and has been going through a major remodeling project for well over a year. It’s not expected to be completed until May 2014.
I can’t count the number of people who tell me they’re not shopping there, that it’s such a mess, that departments change locations overnight and it looks, well, like remodeling is going on everywhere! All true. Even fellow stylists and personal shoppers are refusing to step inside the doors until it’s done.
This hasn’t bothered me. I’m still bringing clients there. I’m so focused on my client’s needs that I really can ignore most of the mess. My radar for finding the right things for my client doesn’t turn off near construction zones.
Last week I was there with a client and had taken her to the scarf department to look at some “wow” scarves to suit her confident personality. While I was wrapping a bold patterned scarf around her neck with her standing in front of a full-length mirror, a couple of construction guys in hard hats, orange vests, and heavy work boots walked by us.
“Excuse me,” she said. They stopped and looked back at her. “I just wanted to tell you what a great job you’re doing with this remodeling job,” she said.
“Thanks,” one of them offered. He seemed excited to share. He said, “Just wait until May when it’s all complete. You should see what’s happening in the kid’s department. An aquarium and everything.”
“Well, keep up the good work. It’s appreciated,” she said and the workers walked away with smiles on their faces.
Kudos to my client, JR. In the face of my rough tally of 98% annoyance from others over the upset in the store, she found the positive point of view and voiced it. While I haven’t been cranky about it, I haven’t been expressing appreciation either.
I’m headed there today to meet a client in the shoe department. I know what I’m going to do. I’m going to remember JR’s words. When I see a hard hat, I’m going to say something to that person. And it’ll be something nice.